Returns & Exchanges

We want you to love what you ordered. If something is not right, you have 30 days from delivery to send it back.

30-day returns

Items must be unworn, unwashed and undamaged, with all original tags attached and in the original packaging.

Free size exchange

Need a different size? Contact us within 30 days of delivery and we will arrange a one-time size exchange at no extra cost, subject to availability.

How to start a return

1. Email admin@silkysalt.store with your order number and the reason for the return.
2. We reply within 24 hours on business days with instructions and the return address.
3. Send the item back using a tracked service.

Please wait for our reply before posting anything: items sent back without an approved return request cannot be accepted. Return postage is paid by the customer unless the item arrived damaged, defective or incorrect.

Refunds

Once your return has been received and inspected we will email you. Approved refunds go back to your original payment method within 5–10 business days; your bank may take a little longer to show it.

Damaged, defective or wrong item

Contact us within 7 days of delivery with photos. We will send a free replacement or a full refund, and in most cases you will not need to return the item.

Cancelling an order

Orders can be cancelled for a full refund within 12 hours of purchase. After that the order is being processed, but you can still return it under this policy.

UK and EU customers

If your order ships to the United Kingdom or the European Union, you may also cancel or return it within 14 days of delivery for any reason, subject to the condition requirements above.

What cannot be returned

• Items that have been worn, washed or altered
• Items missing tags or original packaging
• Items marked as Final Sale
• Gift cards

Read the full Return & Refund Policy.